Exchange and return
Items you ordered (including sales) can be sent back within 14 days of receipt. To do so, please fill out the exchange/return form that was included in the delivered package.
We accept only intact, unworn, unwashed and undamaged items along with the delivery note. If we detect any defect in the goods, we are entitled to retain a portion of the purchase price, which we determine at our discretion.
Costs for the return shipment are borne by you and the date of the postmark shall be binding upon return. If the goods are intact and are received by us on time, we will refund the purchase amount. Refund will be made by the same instrument of payment that you used. You may drop the goods on time and without any costs at our shop in St. Moritz. Personalized or altered items are excluded of exchange or return.
If you require further assistance or if you have any questions, please contact us
+41 81 833 33 15 or
Cashmere House Lamm
Via Maistra 15
7500 St. Moritz