FAQs

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Online Order

  • How to place an order?

    To add an item to your shopping bag that is available in different sizes or colors (for example, a Cashmere sweater), please select your size and color first. Then, click on "add to shopping bag". A shopping bag pop-up window will appear, giving you an overview of all the items that you have placed in your shopping bag.
    To complete your order, click on "shopping bag" at the top of the page to continue.

  • How to find the right size?

    Most accessories are one size fits all and unisex. If not it says Men or Ladies or goes from S to XL.
    Women sizes are: XS = 36 (German size), S =38, M = 40, L = 42, XL = 44.
    Men sizes are: S = 46 (German size), M = 48, L = 50, XL = 52, XXL = 54
    If you need any additional information or if you have any further questions, please feel free to send us an email at shop@cashmerelamm.ch or call us at +41 81 833 33 15, Monday to Saturday, from 9:30 am to 6:00 pm (with the exception of Swiss public holidays).

  • How do I pay?

    Payments, as well as refunds are always invoiced in Swiss francs (CHF). As payment methods we accept Credit Cards, Direct bank transfer and PAYPAL.

  • Which credit card do you accept?

    During the checkout step "payment" – please select the option "card". We accept the following credit cards and debit cards: VISA, Mastercard and American Express.
    Please enter your card details on our payment site. mytheresa.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
    The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

    Payment by Visa or Mastercard
    The system will recognize whether or not the credit card is registered on the 3-D security programs or .
    These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.

    If your credit card is not registered with any of these programs, the payment can be made without further authentication.

    Payment by American Express
    The system recognizes whether the shipping address is identical to the address that has been provided to American Express as billing address (Amex address verification system, abbrev. "AVS"). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.

    The following applies for all payments by credit card:
    Refunds from returns will always be charged back on to the credit card that the original order was paid for with.

  • How can I pay via Paypal?

    Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

  • How can I pay via direct bank transfer?

    Make your payment directly onto our bank account. Please use your Order ID as payment reference. Your order won't be shipped until the funds have cleared in our account. After you placed an order you will receive our bank details in the confirmation Email.

Payment and Shipping

  • What shipping methods are available?

    Deliveries are handled through Swiss Post. All shipments that are sent by us, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

  • What are the delivery times?

    We process and send orders during our shop opening hours, Monday to Saturday, from 9:30 am to 6:00 pm CET (with the exception of Swiss public holidays). Deliveries to Switzerland usually take 3 to 5 working days.
    Delivery times to Europe and the US vary from 5 to 12 working days, depending on customs handling. On that we have no influence unfortunately.
    If your parcel does not arrive within the above mentioned time period, please contact us. +41 81 833 33 15 oder shop@cashmerelamm.ch

  • Who can I contact if I have any questions?

    You can call us on +41 81 833 33 15 during shop opening hours or write us an Email: shop@cashmerelamm.ch

  • Do you ship internationally?

    At the moment we only deliver to Switzerland and Liechtenstein. Europe deliveries are planned starting from August 2016.

  • How can I return or exchange a product?

    You can return or exchange a product within 21 days. However, we can only take back non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one package.
    Return address is: Cashmere House Lamm, Online Shop, Via Maistra 15, 7500 St. Moritz, Switzerland.